WE'VE GOT THE RIGHT PLAN FOR YOU

Earlier this year, we included with your bill information about the different pricing plans available to you. Now we’ve reviewed your electricity usage and found that you may be better off on a different pricing plan. To help you save, we’re giving you the option to move from the Low User plan to our Standard User plan.

WHAT'S CHANGING? 

 

You’re currently on the Low User pricing plan, which works best for households using less than 8,000–9,000 kWh of electricity each year (depending on your location). Based on your recent usage, you may be better off on the Standard User plan. 

Here’s why:

  • The Standard User plan has a higher daily fixed charge.
  • But it comes with lower variable charges.
  • Based on your recent historical usage, this means your overall electricity cost could be lower.

Prefer to stay on your current plan?

That’s completely up to you. We included a link to an opt-out form in your email, complete the form and we’ll make sure you stay on the Low User plan.
If you have multiple sites, you won’t have a link to the form. You can opt-out by contacting us.

 

LOW USER PLAN PHASE-OUT 


The Government, with support from the electricity sector, is phasing out the Low Fixed Charge Tariff regulations.

That means from 1 April 2027 this plan will no longer be available. Learn more about the low user phase-out.

WHAT DOES AN ELECTRICITY BILL

PAY FOR?

The average household bill contributes towards the following costs:
Source: Electricity Authority

 

A graphic showing the percentage breakdown of things that make up an electricity bill

Breaking down the costs

GENERATION - Producing the electricity you use.

DISTRIBUTION - Building and maintaining the power lines that deliver electricity from the national electricity grid in your local area to your property.

GST - New Zealand’s Goods and Services Tax (GST) is 15% of the pre-GST cost, which equates to 13% of the GST-inclusive amount.

RETAIL - The operating costs of the retailer you're with.

TRANSMISSION - Building and maintaining the national electricity grid which moves electricity around the country.

METERING - Reading and maintaining your electricity meter.

LEVIES - Organisations who operate the electricity market. This includes the Electricity Authority.

FINDING IT HARD TO PAY YOUR BILL? 

We understand that sometimes it can be hard to pay your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.

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